Shipping policy

Shipping

Hobakkx
Katrin Wolf
Polsterstraße 11, 30159 Hannover, Germany
Email: info@hobakkx.store
Phone: +49 511 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Large sofas & suites

Cushions, covers, cleaners, care kits and glides ship by parcel; large sofas, modular systems and suites are bulky and heavy and ship on a pallet or as several sections, the big sectionals crated. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a large sofa is heavy and needs two or more people, positioned on a level floor, its modules connected and kept stable. Check it will fit through your door first. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.