Refund policy

Returns & Refunds

Hobakkx
Katrin Wolf
Polsterstraße 11, 30159 Hannover, Germany
Email: info@hobakkx.store
Phone: +49 511 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@hobakkx.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A sofa or accessory must be returned complete and in its original packaging; a sofa that has been assembled and used cannot always be returned in a resaleable state, and a sofa in a made-to-order fabric may be exempt from the withdrawal right. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your room and doorways, and the fabric before ordering — a big sofa must fit through the door. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Upholstery, foam, covers, zips, frames, connectors and feet wear with use and are stocked as spares; covers and cushions are consumables. Marks, fading or damage from exceeding the stated seat load, from children climbing or jumping on the arms or back, from modules left unconnected, or from upholstery left in direct heat or sun or cleaned against its care label, are not warranty defects, and these are furniture items to be assembled and used correctly.